TERMS & CONDITIONS
This web portal is owned and operated by Maxmart Ltd ("we," "us" or "our").
By accessing this web portal and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this web portal.
Any questions regarding these Terms and Conditions or subsequent issues should be directed to:
Maxmart Online Customer Care
Liberation Road, 37
PO Box GP 800
Telephone: 054 087 4765
email: [email protected]
Orders/delivery requests placed by using this web portal, along with access to it, is granted strictly in accordance with these Terms and Conditions.
Please read these Terms and Conditions carefully.
These Terms and Conditions apply to your order/delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:
Maxmart has taken every care in the preparation of the content of this web portal. However, to the extent permitted by applicable law, Maxmart does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this web portal.
To the fullest extent permitted by applicable laws, Maxmart hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Maxmart. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.
Links to other websites
Maxmart mobile application aims to include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information. Where an organisation has regional or local services and associated websites, we will only link to their national website.
Links will be provided at the discretion of Maxmart. although we endeavour to check sites for high quality, accurate and appropriate information, Maxmart will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Maxmart nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Maxmart for any goods or services provided or available on such sites.
Certain links in this web portal may lead to websites which are not under the control of Maxmart. When any of these links are activated you will leave Maxmart's web portal and Maxmart has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Maxmart nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Maxmart for any goods or services provided or available on such sites.
Maxmart makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Maxmart accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.
If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods.
Customers will be required to register to use the services available from this web portal. Maxmart may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following:
By using this web portal, the customer agrees to receive notifications sent by Maxmart by SMS, Email, and through the web portal. Customer also agrees to receive commercial emails (promotions, information, etc.); however, an option is given to the Customer to notify Maxmart should he not desire to receive commercial mails. Maxmart would then remove the customer’s details from the mailing list.
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable consumer legislation in place.
However, we would like to keep you up to date with a range of products and services provided by Maxmart. This includes news of special events, promotions, and product launches. We are constantly looking for ways to improve our service, we may therefore occasionally contact you for research purposes. We may contact you by telephone, SMS text messaging and/or email.
You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact Maxmart Customer Care.
When you shop on this web portal, we will ask you to input and will collect personal information from you such as your name, email address, delivery address, telephone number, product selections, credit card, or other payment information, and a password.
We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the laws of Ghana. We use your information only for the following purposes:
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, or email.
Your personal information may be disclosed to other businesses within the Maxmart Group and to reputable third parties who will help process your order. Maxmart require all such third parties to treat your personal information as fully confidential and to fully comply with consumer legislation in place.
Our cookies do not collect sensitive information such as your name, address or financial details. The cookie simply holds the "key" that, once you've signed in, is associated with this information.
General information and payment security
Delivery / Pick-Up
Delivery and/or Pick-Up can only be possible after a minimum of 90 minutes after the order has been placed.
Cash on delivery orders can only be accepted for orders value of less or equal to GHC 2,500. We reserve the right to amend our charges and minimum spend requirements.
Delivery only available in selected areas. Delivery is at a charge of GHC 20 for orders of GHC 400 and below. Orders above GHC 400 are delivered for free.
If, in the unfortunate situation no one is available to accept and sign for your delivery, the driver will contact you by phone to arrange an alternative delivery time. Redelivery is subject to availability and extra delivery charges. In this case, if you are not reachable to rearrange a failed delivery or collection within 24 hours, your order will be cancelled and the cost of your order will not be refunded to you.
We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.
Pick-Up for orders placed via Maxmart’s web portal is available from Maxmart Mall (37) only, for now. Pick-Up is currently free. You will not be charged for your shopping to be picked and packed.
Bags containing purchased items are systematically sealed before delivery.
General payment provisions
The customer has the choice to pay by:
Physical gift vouchers cannot be used as a method of payment online. However they may be used when paying in branch.
Physical Maxmart loyalty cards do not grant discount when buying online.
Rewards points sytem
For every 100 Ghana Cedis purchased (after payment is done), customer receives 1 reward point which value is equivalent to 1 Ghana Cedi. Rewards points can be used by the customer in future online orders.
Coupon Codes and Gift Vouchers
Customers can use promotional coupon codes and virtual gift vouchers codes while placing their order.
Payment Security Policy
We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.
Our online platforms are SSL protected.
Quantity limits on bulky items
Maxmart may limit the number of units of bulky / heavy products per customer order. This applies to online delivery and collection.
Maxmart may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.
Upon receipt of his/her order, it is the customers’ responsibility to check that all the items supplied are as per his/her order. Once he/she has collected and signed the receipt note, the customer acknowledges that his/her order has been supplied correctly and in full.
General Pricing Policy
Prices and the availability of special offers may vary for future dated deliveries and collections.
The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.
Weighed items such as fruit may vary in weight from that ordered.
The prices stated on the site are inclusive of any VAT payable.
Guarantees and returns
Maxmart will refund and replace any item subject to due compliance by the customer with these Terms & Conditions. Please contact the Customer Care on 0540874764 with any queries.
You are entitled to return items, provided that you exercise your right no longer than 7 days after the day on which you receive the goods. Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.
Your right to return products does not apply to goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right to return the items, you are obliged to retain possession of the goods and take reasonable care of them. Products must be in their original packaging and unused.
If you decide to return items, we will reimburse to you in cash only the amount in relation to goods to which cancellation rights apply. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Images are provided to help recognize products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.
Some items that are available in-store will not be available on the web portal.